Founding Partner for Riptide Partners, a management consulting firm that is led by Executives with decades of experience leading businesses and large operations across different industries especially in Sports & Entertainment, Telecommunications, Retail, Energy / Utilities and Hospitality.
Gavin Keirans was most recently VP of Customer Experience for The Madison Square Garden Company, establishing an enterprise Customer Experience function that leveraged consumer insights & analytics and drove operations and customer communications. He also led major initiatives focused on enhancements for staff and of process and technology. Before he went to MSG, Gavin built new revenue streams and managed a $100M+ P&L as the VP of Strategy & Business Development for the company that acquired Cablevision, Altice USA. Focusing on the creation of new partnerships and launching additional business lines, Gavin also served as a Commercial Leader for the operation. Early in his career, he did Management Consulting for Accenture’s strategy practice, providing the global company with go-to-market strategy and profitability improvements for some of their Fortune 500 clients. Gavin has served on the Executive Board of the Penn State Alumni Association and on boards of multiple non-profits, particularly in the Philadelphia area where he lives with his wife Amanda.